Privacy Policy
DCW Services (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, disclose, and protect your information when you interact with us through our website (www.dcwservices.co.nz), by phone, in person, through social media, or via email.
Information We Collect
We may collect and process the following types of personal information:
Contact Information: Full name, phone number, email address, job site/property address.
Booking & Service Information: Scope of work, site photos, preferences, invoice and quote history.
Payment Information: Bank account details or card information (processed securely via third-party gateways), payment history, billing contacts.
Communications: Emails, calls, messages via forms, ads, or social media.
Website Usage Data: IP address, device/browser type, pages viewed, cookies and tracking tools.
How We Collect Your Information
We collect personal information when you:
Submit a form or enquiry on our website or social channels;
Request a quote, accept a service, or make a payment;
Contact us by phone, email, or text;
Subscribe to updates or promotions;
Interact with our online advertisements (e.g. Facebook/Google).
We may also receive information:
From third parties such as landlords, property managers, or tenants;
From public directories or data processors (only where lawful and necessary).
Why We Collect Your Information
We collect personal information to:
Provide and manage services, bookings, and schedules;
Prepare accurate quotes and invoices;
Communicate with you throughout the service process;
Process payments, issue receipts, and manage financial records;
Improve our services, website, and customer support;
Meet legal obligations or resolve disputes.
Sharing Your Information
We may disclose your information to:
Trusted subcontractors and suppliers (only as needed for job fulfilment);
Payment processors for secure billing;
Debt collectors, legal counsel, or tribunals (in case of non-payment or breach);
Government or regulatory bodies when required by law.
We do not sell, rent, or trade your personal information.
Photos or Videos With People
Occasionally, job site photos or videos may incidentally capture individuals (e.g. occupants, passersby). We will not use any media featuring identifiable individuals for marketing purposes without verbal or written consent. Such material may still be stored securely for internal documentation, quality control, or insurance purposes.
Marketing & Advertising
We may use your contact details to send:
Job-related communications (quotes, confirmations, updates);
Promotions, reminders, or seasonal offers;
Newsletters or service announcements (only if opted in).
Opting out: You may unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting us at info@dcwservices.co.nz.
Behavioural Advertising
We may use third-party platforms like Google Ads or Facebook Ads to show you relevant ads based on previous interactions with us. These tools use cookies to track user behaviour.
You can opt out via:
Cookies & Analytics
We use cookies and tools like Google Analytics to track how visitors use our website and improve site performance.
You can disable cookies via your browser settings;
Analytics data is anonymised and used only for technical and performance insights.
How We Store Your Information
We use encrypted systems, secure servers, and access restrictions to protect your data. We retain your information only as long as necessary to:
Deliver services and customer support;
Meet legal and financial obligations;
Handle disputes or enforcement matters.
Where We Store Your Information
Your personal data may be stored on secure servers operated by trusted third-party providers. These servers may be located in New Zealand or overseas (e.g. Australia, the United States), depending on our hosting, cloud storage, or email provider. We take all reasonable steps to ensure data stored offshore is protected to a standard consistent with the New Zealand Privacy Act 2020.
Your Rights Under NZ Privacy Law
Under the Privacy Act 2020, you have the right to:
Access the personal information we hold about you;
Request corrections or deletions;
Withdraw consent for non-essential communication;
File a complaint with the Office of the Privacy Commissioner if you believe your data has been mishandled.
More info: https://privacy.org.nz
Third-Party Links
Our site may contain links to third-party platforms or payment portals. We are not responsible for their privacy practices. We recommend reviewing their policies independently.
Children’s Privacy
Our services are not directed toward individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that data from a child has been collected without verified parental consent, we will delete it immediately.
Changes to This Policy
We may update this policy from time to time to reflect changes in law, technology, or our practices. The latest version will always be available at www.dcwservices.co.nz. Your continued use of our services implies acceptance of any updates.
Contact Us
If you have any concerns, access requests, or questions regarding this policy or your personal data, please contact us:
DCW Services
📧 info@dcwservices.co.nz
📞 021 290 0049
📬 Suite 12289, 17B Farnham Street, Parnell, Auckland 1052
Last updated: 15 July 2025